ABR Party Rentals Cancellation Policy
We require a 25% NON-REFUNDABLE credit card deposit to secure your rental. Please note Abr Party Rentals reserves the right to cancel an event due to inclement weather including strong winds, rain, thunderstorms, lightning, etc. Deposits are not refundable even if we need to cancel an event due to dangerous weather conditions! We will do everything in our power to reschedule and accomodate the next opportunity to have your event take place.(Schools and Churches can still pay the deposit by check)
Abr Party Rentals reserves the right to cancel an event due to unsafe weather conditons including but not limited to rain, high winds, thunderstorms, lightning to name a few or any other conditons that we feel could create an unsafe event. All deposits are non refundable no exceptions. A rain check will be issued good for up to one year from the original event date. We will work with you to reschedule your event.
If for some unforeseen reason your event needs to be canceled due to any reason the 25% non-refundable deposit will be rolled into a rain check. That rain check will be held on file for one year from the date of cancellation.
If for some reason your event has been paid in full and has to be canceled 25% non-refundable deposit will be retained on a rain check for one year from the date of cancellation and the balance submitted to our merchant processor for refund within 5 business days less a $50 service cancelllation fee. You can also choose to hold the entire amount on rain check, please just tell us when you call.
Cancellations within 72-hrs of the event forfeit the deposit entirely and will not receive a rain check. If the event is rescheduled, then subsequently canceled within the 72-hr window, the 25% deposit will be held as a rain check for 90-days.
Day-of-Event and Cancellations if made by customer at Delivery receive no refund or rain check and all future rentals will require a non-refundable 50% deposit to reserve. We are required to pay our staff to load and canceling at the time of delivery has already incurred labor.
There is no refund at any time for the administrative costs associated with securing insurance certificates for parks/schools/etc.
Michigan weather can be an interesting thing. Please be advised that if you rent equipment in March, April, and May, you may experience rain, wind, awesome sunshine, and snow...sometimes all on the same day.
We HATE to cancel equipment rentals due to weather but in the spring when the temperatures are routinely below 70 degrees we cannot tolerate wet units (excluding tents). We reserve the right to cancel a set up for any weather conditon . We always prefer to wait as late as possible to cancel, but please always have a backup plan during Fall through Spring.
We will NOT set up in high wind. Winds 15mph or less are tolerable; however, we will not set up if the gusts are greater than 20mph; anything close to 20mph is very questionable. We reserve the right to make the final call on weather related setups, particularly with regards to wind and stormy conditions as well as lightning. Please understand that we do not cancel unnecessarily and we rely on the weather forecast and our drivers to make final determinations for the safety of your family, guests and our equipment.